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Help Desk
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Account Recovery • Step 1 of 3
Reset Your Password
Enter the email address or verified mobile number associated with your Roy Online Store account. We'll send you instructions to reset your password.
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6-Digit OTP code has been dispatched to your registered address!
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Identity Verified! Set your new password to secure your account.
Recovery Lifecycle
Step 1 of 3
1
Submit Identifier
Active step
2
Verify 6-Digit OTP
10-minute expiry
3
New Password
Instant unlock
Self-Service Assistance
Explore Knowledge Base
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Frequently Asked Questions
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Didn't receive email?
Check spam/promotions folders or ensure @royonlinestore.com is whitelisted.
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Changed Phone Number?
Contact Customer Support to verify government ID and update your account number.
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Expired OTP Code?
Verification tokens expire after 10 minutes for safety. Simply re-request a new code.