Customer Support & FAQ
We are here to help you 24/7 with order queries, returns, and delivery assistance.
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Frequently Asked Questions
How does 15-minute express delivery work?
Our proprietary dark store algorithm automatically assigns your order to the nearest micro-fulfillment dark store within 1 mile of your address.
What is the return & refund policy?
If any produce or fresh dairy item does not meet your quality expectations, you can request an instant return in your order history for immediate Roy Wallet refund.
Need live agent assistance?
Email support@roygrocery.com or call our hotline +1 (800) 555-ROY-STORE.